1.   Eligibility for Refunds:  

    - Refunds may be issued at the discretion of Pallavi Arora and are subject to certain conditions.
    - Eligibility for refunds is determined on a case-by-case basis and may depend on factors such as course completion status and reason for withdrawal.

2.   Cancellation Prior to Course Start Date:  

    - Students who cancel their enrollment in Pallavi Arora's Online Basic English & Spoken Courses before the course start date may be eligible for a full refund of tuition fees.
    - Requests for cancellation and refund must be submitted in writing to Pallavi Arora's administration office.

3.   Withdrawal After Course Commencement:  

    - Once the course has commenced, fees are generally non-refundable.
    - In exceptional circumstances, such as documented medical emergencies or extenuating circumstances, partial refunds may be considered on a case-by-case basis.

4.   Refunds for Unsatisfactory Service:  

    - If a student is dissatisfied with the quality or delivery of the course, they may request a refund within a specified timeframe.
    - Refund requests based on dissatisfaction with the course must be submitted in writing and accompanied by a detailed explanation of the issues encountered.

5.   Processing of Refunds:  

    - Refund requests will be processed within a reasonable timeframe, typically within 30 days of receipt of the request.
    - Refunds will be issued in the original form of payment unless otherwise agreed upon by Pallavi Arora and the student.

6.   Administrative Fees:

 
- In some cases, administrative fees may apply to refund requests, such as processing fees or cancellation fees.
- The amount of any administrative fees will be deducted from the refund amount and communicated to the student in advance.

7.   Contact Information:  

    - For assistance with refund requests or inquiries regarding the refund policy, students should contact Pallavi Arora's administration office directly.
    - Contact information for requesting refunds or seeking clarification on the refund policy will be provided on the website and in course materials.